1. Scope
This Privacy Policy applies to personal information we collect and process in the United States, including information from visitors and clients residing in California. This Policy does not apply to third-party websites, applications, platforms, or services that we do not own or control.

2. Information We Collect
We collect personal information you provide directly to us and information that is collected automatically when you use our Services.
A. Information You Provide
We may collect the following categories of personal information:

• Identifiers: Name, email address, mailing address, telephone number
• Professional Information: Job title, employer, industry, leadership or coaching goals
• Account Information: Username and password if you create an account
• Payment Information: Cardholder name, billing address, and limited payment details (such as the last four digits of a card), processed securely through third-party payment processors
• Communications:Emails, messages, intake forms, surveys, testimonials, or feedback
• Coaching-Related Information: Information you voluntarily provide during coaching sessions, assessments, programs, or events

We do not store full credit card numbers or banking credentials.
B. Information Collected Automatically
When you access our website, we and our service providers may automatically collect:

• IP address
• Device type, operating system, and browser type
• Website usage data (pages viewed, time spent, links clicked, referring URLs)
• Approximate geographic location derived from IP address
• Cookies and similar tracking technologies (see Section 5)

C. Sensitive Personal Information
We do not intentionally collect or use “sensitive personal information” as defined by the California Consumer Privacy Act and California Privacy Rights Act (“CCPA/CPRA”). If you voluntarily disclose sensitive personal information in a coaching context, you consent to its use solely for providing the requested Services.

3. How We Use Your Information
We use personal information for the following purposes:

• To provide, operate, and improve the Services
• To personalize content and user experiences
• To communicate with you and respond to inquiries
• To process payments and deliver transactional communications
• To send newsletters, marketing messages, promotions, and event information (you may opt out at any time)
• To conduct analytics, research, and service development
• To detect, prevent, and investigate fraud or security incidents
• To comply with legal obligations and enforce our Terms of Service

4. How We Disclose Your Information
We do not sell personal information or share personal information for cross-context behavioral advertising.
We may disclose personal information in the following circumstances:

• Service Providers: Vendors that support our operations (such as website hosting, analytics, email delivery, and customer support) under confidentiality obligations
• Payment Processing: We share limited personal information with third-party payment processors, such as Stripe and PayPal, solely to process payments, prevent fraud, and complete transactions. These payment processors act as independent controllers and process payment information in accordance with their own privacy policies
• Professional Advisors: Legal, accounting, or business advisors under confidentiality obligations
• Business Transfers: In connection with a merger, acquisition, restructuring, or sale of assets
• Legal & Safety Obligations: To comply with applicable law or protect the rights, safety, and property of the Company or others
• With Your Consent: When you authorize or direct us to share information

We do not sell, rent, or use payment information for advertising or marketing purposes.
5. Cookies & Tracking Technologies
We use first-party and third-party cookies, pixels, and similar technologies to:

• Enable website functionality
• Analyze website traffic and usage trends
• Remember user preferences
• Support marketing communications

You may control cookies through your browser settings. Blocking cookies may affect website functionality. We currently do not respond to “Do Not Track” browser signals.

6. Your Privacy Rights (U.S. & California)A. California Residents (CCPA/CPRA)
If you are a California resident, you have the right to:

• Request access to the personal information we collected about you
• Request deletion of personal information, subject to legal exceptions
• Request correction of inaccurate personal information
• Opt out of the sale or sharing of personal information (we do not sell or share)
• Limit the use of sensitive personal information (we do not use it for secondary purposes)
• Not be discriminated against for exercising your privacy rights

To exercise your rights, submit a verifiable request to leadfirstcoaching@gmail.com. We will verify your identity and respond within 45 days, or up to 90 days if reasonably necessary.
B. Other U.S. States
Residents of certain U.S. states (including Virginia, Colorado, Connecticut, and Nevada) may have similar privacy rights. We honor applicable state privacy rights upon verified request.

7. International Data Transfers (EU & UK Visitors)
If you access our Services from outside the United States, your personal information may be transferred to and processed in the United States, where data protection laws may differ. Where required, we rely on appropriate safeguards, such as Standard Contractual Clauses, for international data transfers.

8. Children’s Privacy
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will promptly delete it.

9. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. Payment information is handled in compliance with applicable Payment Card Industry Data Security Standards (PCI-DSS) through our payment processors. However, no system is completely secure, and we cannot guarantee absolute security.

10. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and legal requirements.

11. Third-Party Links & Services
Our website may contain links to third-party websites, applications, or services, including payment processors. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of Stripe, PayPal, and other third-party providers.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated Effective Date. Material changes will be communicated via prominent notice or email where required by law. Continued use of the Services constitutes acceptance of the updated Policy.

13. Contact Us
If you have questions or requests regarding this Privacy Policy or our privacy practices, please contact:
Lead First Coaching
Attn: Privacy Officer
Email: leadfirstcoaching@gmail.com